ISO 13485:2016 service procedures, IEC 60601-1 preventive maintenance intervals, and documented calibration routes for dental chairs, CBCT imaging, scanners, and CAD/CAM systems.
Dental equipment service should be simple enough for a practice manager to schedule and detailed enough for a biomedical review. Planmeca service documentation keeps response expectations, parts logistics, software updates, and inspection records in one package.
| Service Tier | Coverage | On-site Response | Documentation |
|---|---|---|---|
| Platinum Dental 24/7 | 365d x 24h for imaging, chairs, scanners, and critical software interruptions | 4h urban escalation | IQ/OQ/PQ, PM logs, software patch record, 21 CFR Part 11 audit trail when applicable |
| Gold Practice | Mon-Sun 07:00-19:00 for multi-operatory clinics and specialty centers | 8h on-site target | OQ/PQ, signed service report, IFU cross-reference, parts traceability |
| Silver Preventive | Mon-Fri 08:00-17:00, planned maintenance and parts support | NBD parts shipping | Preventive maintenance report, waterline service record, safety checklist |
| Per-Call | On-demand troubleshooting for single sites | 24-72h triage | Service summary and recommended next action |
Define the equipment fleet, room count, imaging modality, software modules, accessory list, and clinic operating hours before service pricing is issued. Capture mean time between failures (MTBF) targets and mean time to repair (MTTR) expectations so coverage is measurable rather than promotional. This prevents vague coverage statements and creates an auditable service boundary under quality system regulation (QSR) and good manufacturing practice (GMP) supplier expectations.
Confirm authorized service partners, parts origin, technician credentialing, unique device identification (UDI) traceability, and escalation procedures. Procurement teams can attach this evidence to supplier qualification files, design history file (DHF) / device master record (DMR) crosswalks, and value-analysis review packets.
Coordinate imaging software patches, workstation requirements, cybersecurity notes, DICOM interoperability checks, HL7 FHIR messaging permissions, backup policy, and remote support so digital dentistry workflow does not drift away from clinical operations or picture archiving and communication system (PACS) policies.
Collect PM reports, FRACAS notes, incident trends, IFU references, clinical evaluation report (CER) excerpts where applicable, post-market surveillance (PMS) signals, and training records. The package supports internal inspections, acquisition integrations, and repeatable rollout across new clinics.
Use it to brief facilities, IT, clinical directors, and group-practice purchasing before a multi-room deployment.